t Homefly.shop, we want you to be happy with your purchase. If you receive a damaged, defective, incorrect, or significantly different product, we're here to help.
1. Eligibility for Returns
You may request a return or replacement if:
- 📦 You received a damaged or defective product
- ❌ You received the wrong product
- 🔄 The product is significantly different from what was ordered
- 📋 The product has a manufacturing issue
Return requests should generally be submitted within 5 days of delivery.
2. Unboxing Video
For damaged, defective, or incorrect orders, we strongly recommend recording a clear unboxing video when opening your package.
The video should show the package and product condition clearly. This helps us verify the issue and process your request faster.
3. Non-Returnable Situations
Returns or refunds may not be accepted when:
- The product has been used, damaged, or altered by the customer
- The product is returned without its original packaging where packaging is necessary
- The issue is caused by improper use or handling
- The return request is made after the applicable return period
- The customer simply changes their mind, unless otherwise required by applicable law
4. How to Request a Return
To request a return, contact our customer support with:
- Order number
- Customer name and contact details
- Reason for the return
- Photos/videos showing the issue
After reviewing your request, we will provide instructions if the return is approved.
5. Refunds
Once the returned product is received and inspected, we will notify you about the status of your refund.
If approved, the refund will be processed using the applicable payment method or another suitable method agreed upon with the customer.
Refund processing time may vary depending on your payment provider or bank.
6. Replacement
Where appropriate, we may offer a replacement instead of a refund, particularly when the product received is damaged, defective, or incorrect.
Replacement availability depends on stock.
7. Return Shipping
If the return is due to a damaged, defective, or incorrect product, Homefly.shop may cover the applicable return shipping cost, subject to verification.
For other types of returns, shipping costs may be the customer's responsibility where permitted by applicable law.
8. Cancellation
If you want to cancel an order, contact us as soon as possible. Cancellation may not be possible once the order has been processed, packed, or shipped.
9. Contact Us
For return or refund requests, please contact:
Homefly.shop
Website: Homefly.shop
Email: housefly210@gmail.com
Phone: +91 8349685752